In accordance with applicable European Union legislation and online platform transparency requirements, this page provides information about the principles for posting rides, how they appear in search results, review moderation rules and user responsibilities on the Mooviq24 platform.
Ride listing & display
Mooviq24 is an online platform that helps drivers and passengers find each other for shared trips and to split travel costs.
Who can post rides
Ride listings may be published by individuals who:
- have registered an account on Mooviq24;
- have provided accurate information about themselves;
- hold the right to drive a vehicle;
- comply with applicable law in the country of registration and the country of travel.
Requirements for listed rides
- 1.The driver holds a valid driving licence.
- 2.The vehicle is in good working condition.
- 3.The vehicle has a valid insurance policy where required by law.
- 4.The number of seats offered does not exceed the vehicle's passenger capacity.
- 5.The trip is genuinely planned and not posted purely for commercial gain.
- 6.The date, time, route and price stated reflect the actual terms of the trip.
- 7.The driver is authorised to use the vehicle for this trip.
- 8.The driver is and remains the main user of the vehicle listed.
- 9.The driver does not post more than one listing for the same trip.
- 10.A seatbelt is available for every seat offered.
- 11.The driver acts as a private individual, not as a professional carrier.
How rides are displayed
By default, rides are displayed based on the following criteria:
Search filters
Users can also apply filters by price, departure time, number of seats, driver rating and additional trip parameters.
Reviews & ratings
After a trip, passengers and drivers can leave a review about each other.
Timeframe: a review can be submitted within 14 days of the trip. A review is published once both parties have submitted theirs, or automatically after 14 days from the first submitted review, whichever comes first.
Right to reply: a user who receives a review rated 3 stars or lower may post a public reply to that review.
Review principles
- Only users who participated in the trip may leave a review.
- Reviews are published automatically after passing a safety check.
- Users receive no reward for writing reviews.
- False, offensive, discriminatory or misleading reviews are prohibited.
Review moderation
Mooviq24 uses automated and manual checking methods. A review may be rejected or removed if it:
- violates applicable law;
- contains threats or offensive content;
- discloses personal data of other individuals;
- contains spam or advertising;
- does not relate to the actual trip experience.
Safety & user verification
To improve community safety, Mooviq24 may use:
Platform liability
Mooviq24 provides solely a digital platform for interaction between drivers and passengers.
Mooviq24 is not a carrier, does not provide transport services, does not own users' vehicles and is not a party to the transport contract between driver and passenger.
Any arrangements regarding a trip are made directly between users.
Fighting fraud
Mooviq24 takes measures to detect and prevent fraudulent activity.
Users are advised to:
- make bookings only through official platform tools;
- report suspicious activity via support;
- never share login credentials with third parties.
Complaints & appeals
If you have questions, complaints or suggestions about how the platform operates, you can contact us via the contact page.
We aim to handle all enquiries as promptly and impartially as possible.
Online dispute resolution (ODR)
If you are an EU consumer and have a dispute with Mooviq24 that cannot be resolved directly, you may submit your complaint via the European Commission's Online Dispute Resolution platform.
The European Commission will forward your complaint to the relevant national dispute resolution body. In line with applicable mediation rules, you must first notify Mooviq24 in writing of any dispute before requesting mediation, so that we can attempt to reach an amicable solution.
Changes to this page
Mooviq24 may periodically update this page to reflect changes in legislation, platform functionality or internal procedures.
The current version is always available on the Mooviq24 website.